FAQ

 Customer Questions & Answers

• Q  What is the purpose of a Facelift?

A  An facelift is a cosmetic surgical procedure to create a younger appearance. NO SURGERY NEEDED with Platinum Deluxe Anti-aging Face Lift.  Be prepared for and instant transformation to a younger you.

• Q  What payments methods do you accept?

A  We accept all forms of major credit and debit cards, Amazon pay, Paypal, and prepaid cards.

• Q  How can I check my Platinum Deluxe® order status?

A  You can check the status of your most recent order by visiting our "Log in" page and entering your email address and zip code.

• Q  Is it necessary to register with a Platinum Deluxe® online account in order to purchase products?

A Orders can be placed on Platinumdeluxe.com without registering an account. Placing an order via a registered account allows orders to be tracked and order history to be viewed, which comes in handy when you are reordering.

• Q  How to use the Platinum Lux Collagen Cream?

A  Apply the cream on skin anytime of day.  Using the cream together with the serum is recommended for optimal results.

• Q  How do I find out my skin type?

A  Typically, skin type is classified into just a few categories. If your skin feels tight and sensitive, your skin is likely dry. If there is noticeable shine on your nose and forehead, your skin is mostly likely normal combination. If there is shine on your cheeks, in addition to your forehead and nose, you most likely have oily skin.

• Q  How can I avoid wrinkles?

A  I hate to say this, but wrinkles are a natural result of aging. To prevent signs of aging, it is recommended to get good sleep, hydrate and avoiding sun exposure.  

• Q  What are the most important parts of a skincare routine?

A  The most important parts of your skincare routine consist of three main steps: (1) Washing your face (2) Toning and balancing the skin. (3) Moisturizing, hydrating and softening the skin

• Q How often should you use LED Anti-Aging Facial Rejuvenation?

A  LED Anti Aging Facial Rejuvenation is recommended to use for 15 minute intervals two times a week.

• Q  What does the LED Anti-Aging Facial Rejuvenation do?

A The LED Anti-Aging Facial Rejuvenation technology gently delivers precise dosage of energy to the skin to simultaneously produce collagen fibers and elastin, while gently erasing signs of aging in all three layers of skin. The effects are erasing fine lines and wrinkles, and lifting and tightening the skin.

• Q  Does LED facial rejuvenation work?

A  LED Anti-Aging Facial Rejuvenation is FDA approved to be a safe treatment for several conditions including acne, aging, and wounds. Research indicates that this therapy offers promising results.

• Q Why is it important to moisturize your face?

A  Moisturizing is an important step to maintain your skin's healthy cells and to protect it from irritation. When your skin is dry and irritated, it actually causes breakouts and acne. By moisturizing your skin you can reduce your chances of any skin problems arising.

• Q  What is the purpose of a syringe?

A  Platinum Deluxe Anti Wrinkle Eye Cream syringe generates an instant facelift within a minute.  No need for an actual syringe, just a syringe looking jar.

• Q  How do I use my Platinum Deluxe discount code?

A  Copy the discount code and enter the code during checkout. You will see either a confirmation message of your savings or an error if the code did not work.

•  Q  My Platinum Deluxe promo code didn't work.  What can I do?

 A  Some coupon codes have special requirements or exceptions. Please send an email to info@platinumdelux.com and we can assist to make sure you get the discount on your order.

• Q   Where can I find Platinum Deluxe discounts?

  A  Platinum Deluxe offers Skincare Deals which you can find listed on the Shop Menu.  Sign up using your email address and receive 25% off your first order.  After that you will receive emails with all future discounts and promotions.