Return Policy

Return & Refund Policy

Last updated: March 3, 2026

Thank you for shopping with Platinum Deluxe® Cosmetics. If for any reason you are not completely satisfied with your purchase, we invite you to review our return and refund policy below.

This policy applies to all products purchased through our website.

Contact Us

If you have any questions about your order or about our return policy, you can contact us using the details below:

Return Eligibility

To qualify for a return, please ensure that:

  • The product was purchased within the last 14 days.
  • The item is unused and in its original unopened condition.
  • The product is returned in its original packaging.
  • The item has not been damaged.
  • You have a receipt or proof of purchase.

Please include the reason for the return on your packing slip or receipt when returning your order.

How to Return Your Order

You are responsible for the cost and risk of returning the goods to us. Please send your return to the following address:

Platinum Deluxe® Cosmetics
20340 NE 15th Ct
Miami, FL 33179
United States

We recommend using a trackable and insured shipping service. We cannot be responsible for items lost or damaged during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be processed within 5 days using the same payment method used for the original purchase. No additional fees will be charged for the refund.

Need Help?

If you have any questions regarding your return or refund, please contact us at info@platinumdelux.com or visit our Contact Page.