REFUND POLICY
Refund Policy
Thank you for purchasing from Platinum Deluxe.
Due to the nature of our products, items that expire in less than 1 month from the date of purchase are not eligible for a refund.
For all other eligible items, you must return the product within 7 calendar days of purchase. To qualify for a refund, the item must be:
- Unopened
- Unused
- In its original condition
Please contact our customer service team to request a return and receive a prepaid shipping label if applicable.
If your product arrives damaged, defective, contaminated, or otherwise unusable, please contact us immediately. We will review the issue and, when appropriate, send a replacement at no additional cost.
Complaints
If you are not satisfied with how your return or replacement request was handled, we want to hear from you. Our goal is to resolve your concern as quickly and fairly as possible.
Please contact our customer support team through your account or by using the contact information below.
Get in Touch
Platinum Deluxe®
20340 NE 15th Ct, Miami, FL 33179
Phone: +1 (844) 812-2630
Website: platinumdelux.com
Email: info@platinumdelux.com
